Context: You might consider buying stuff from https://drohnenspital.com/, or you only find this page after you have done so.
Don’t.
I ordered batteries from them and paid during checkout. Nothing ever arrived and they ghosted me.
What you need to do to recoup your money:
To get your money / goods, you need to place them in default under Swiss law, so you begin by sending a formal reminder, known as a “Mahnung,” outlining the overdue payment and stipulating a final deadline for payment. If they fail to comply within this period, you can proceed by filing a debt collection request. This involves submitting a “Betreibungsbegehren” to the relevant debt collection office.
In this case, you would direct your request to the
Betreibungsamt Luzern, Winkelriedstrasse 14, 6002 Luzern.
This request should include details such as the creditor’s and debtor’s information, the amount owed, and any supporting documentation of the debt. Once filed, the Betreibungsamt will initiate the debt collection process, formally notifying the debtor and allowing them the opportunity to respond or settle the debt.
Other sources of feedback:
https://ch.trustpilot.com/review/drohnenspital.ch
https://www.srf.ch/audio/espresso/lange-funkstille-drohnenspital-sorgt-fuer-aerger?partId=11790601